Return & Refund Policy

All KIN Series products purchased via the Kin by Totem Online Store can be returned to Totem Acoustic within fourteen (14) days of receiving the order. You will need your proof of purchase (bill), a packing slip and a return address label to return your product. To have access to our “Return Items” option on the Kin by Totem Online Store, you need to create an account. Please note that the KIN Monitor, KIN Play, and KIN Play Mini speakers can only be returned as a pair.

If you have any problems with your KIN Series product, please read our product manuals and the Speaker know-how page on this website, as Totem will not refund, nor be liable for, a product damaged due to ill-treatment or lack of proper care. If your speakers have any problems due to a manufacturing defect, you can return them within 14 days of receiving them or ask for a repair or replacement within the warranty period. Please note that support and service will be much more efficient if you register your Totem Acoustic product(s).

Totem Acoustic will not refund, nor be liable for, a product damaged due to accidents, disasters, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit or product service, repair or modification that have not been authorized or approved by Totem Acoustic.

No return will be accepted if the serial number on the product has been removed, tampered with or defaced. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic has been advised of the possibility of such damages, or for any claim by any other party.

If, upon examination at the Totem Acoustic Factory, it is determined that the returned product is not damaged in any way, the refund will be credited to your credit card.

Important: Out of all Totem’s products, only KIN Series products can be purchased online, and only through the Kin by Totem Online Store. If you have purchased your KIN Series product through another online source, you will not have access to the “Return & Refund” or “Repair & Replace” option on the Kin by Totem Online Store and your product will not be refunded or replaced.

How to return for a refund:
All returns must be done through the UPS shipping service.

To return a product to Totem, login to your account with your email address and password.
After you sign in, you will be directed to your “Order History” page. If you still have access to the “Return & Refund” option, click the “Return & Refund” button to be directed to the “Support Ticket” section. Open a support ticket and enter “Return” as the subject. You may enter your product information into the message box. KIN Series Customer Support will send you an address label and a packing slip to print and add to your return package.

If you encounter any problems with your return, please contact us at  sales@totemacoustic.com or via the “Support Request” section.

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