All Totem products are created with the utmost care and quality in mind. If you have any problem with a Totem Acoustic product, please consult the product manual, Speaker Know-how page and the Return & Refund and Repair & Replacement policies on this website. Totem will not be liable and will not replace any product that has been damaged due to ill-treatment or lack of proper care. If your speaker has any problems due to manufacturing defects, you can return your product for repair or replacement, free of charge, within the warranty period, starting on the date of purchase. Please note that support and service will be much more efficient if you register your Totem Acoustic product(s).
Also, please note that the warranty will only be valid with a proof of purchase, and only in the original country of purchase.
All new Totem Acoustic products bought via the Internet will be void of the applicable warranty, except KIN Series products purchased via the Kin by Totem Online Store. For all Totem Acoustic products purchased through a Totem Authorized Dealer, please consult the Warranty section on the Totem Acoustic website for more details.
Please read the following warranty to determine if your product is covered or if you are liable for any charges.
Totem warranty: Please note that the KIN Play, KIN Play Mini and KIN Subwoofer are covered by a 2 year warranty on the amplifier and 5 years on the driver.
KIN Amp is covered by a 2 year warranty.
KIN Monitor and KIN Flex are covered by a 5 year warranty.
Totem Acoustic Inc. warrants to the original retail purchaser only that this Totem Acoustic product will be free from defects in materials and workmanship. Defective products must be shipped, along with proof of purchase, prepaid insured to Totem Acoustic, along with a return address slip from this website, which can be printed after completing the Return Order form. It is preferable to ship the product in its original shipping container to lessen the chance of transit damage. In any case, the risk of loss or damage in transit must be borne by the purchaser.
If, upon examination at the Totem Acoustic Factory, it is determined that the unit was defective in materials or workmanship at any time during this warranty period, Totem Acoustic will, at its discretion, repair or replace this product at no extra charge, except as set forth below. If the speaker cannot be repaired effectively, Totem Acoustic may, at its sole discretion, replace the unit. All replaced parts and products become the property of Totem Acoustic Inc.
Products replaced or repaired under this warranty will be returned — freight prepaid — to the original retail purchaser within a reasonable time. This warranty does not include service or parts for the purpose of repairing any damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, or service, repairs or product modifications that have not been authorized or approved by Totem Acoustic. This warranty also excludes normal cosmetic deterioration caused by environmental conditions.
This warranty will be void if the serial number on the product has been removed, tampered with or defaced. This warranty is in lieu of all other expressed warranties. In no event will Totem Acoustic be liable for any incidental or consequential damages arising out of the use or inability to use the product, even if Totem Acoustic has been advised of the possibility of such damages, or for any claim by any other party. Some U.S. states and Canadian provinces or territories do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply. All implied warranties on the product are limited to the duration of this expressed warranty. Some U.S. states and Canadian provinces or territories do not allow any limitations on the length of an implied Warranty. If the original retail purchaser resides in such a state, province or territory, this limitation does not apply.
Important technical note
Please read before operating speakers. The warranty on speakers is void if the voice coils are burned or damaged as a result of overpowering or clipping.
The volume control of most amplifiers and receivers is a logarithmic type, which means that full-rated power may be reached with the volume control at as little as the halfway point. In addition, operating the loudness feature or boosting the treble or bass controls increases power output well beyond rated levels. Due to these factors, a 30-watt amplifier can produce distorted output levels of over 100 watts and may damage your loudspeakers.
Clipping refers to the power level at which an amplifier begins to distort a waveform by flattening its top and bottom into a square wave-shape. When fed to tweeters and/or midrange speakers, this may result in exceeding their maximum power handling capacity, causing damage to the speaker voice coil. Clipping can be identified by fuzz or distorted sound. If this is heard, lower the volume immediately to prevent any damage to your system. Continuous clipping will damage or burn out the speakers.